Isle of Wight Festival

Orbital Supply Complete Communications infrastructure for the Isle of Wight Festival

Orbital's Event Communications team is a dedicated division which caters for communication requirements across all levels of a production team, integrating stage management, site security, blue-light services and broadcasting facilities. It offers a reliable and integrated communications approach for live events, which is essential in not only improving public safety but also ensuring smooth operations and clear communication, often across multiple linked sites.

With many years experience in providing audio and communication systems to the entertainment industry, Orbital Sound was looking for a more dynamic and flexible solution than the analogue technology in place provided. Working on some of the UKs largest events, all with different requirements in terms of location, time-scales, size and client expectations, Orbital Sound needed a solution to meet these evolving needs whilst maintaining quality communications for all users.

Whilst more advanced digital technology has been available for a number of years, many providers have been deterred from switching from traditional analogue solutions due to the upfront investment required. This is why Orbital Sound was keen to work with a trusted partner that offered flexibility with regards to hire terms and capital investment.

Aware of the restrictions of the existing analogue technology in place, Orbital Sound installed and supported a TETRA (Terrestrial Trunked Radio) private mobile radio system for onsite communications at the Isle of Wight Festival 2008. As one of the UKs most popular annual music events, attracting nearly 70,000 people, it was crucial to implement a robust and user friendly communications solution.

Prior to the event, Orbital carried out coverage mapping to ensure that all areas of the site, including the main stage, camping areas and transport routes from the site to the ferry terminal, could be reached using one base station. This is in contrast to the analogue coverage which often had gaps, leaving users out of communication reach in certain areas. The network was then deployed at the event within one day and an Orbital engineering team provided on site support for the duration of the festival.

The two-carrier system, operating on the 412-414 MHz spectrum, connected event producers, stage and sound crew, security and the operations team with 220 Motorola hand portable units. Each handset was programmed with seven talk groups and full individual contact lists before being deployed so that each user had access to all other colleagues and user groups as needed. For example, if a member of the operations team wanted to contact all security staff they could use the security talk group to communicate with users in that team. This avoids all users hearing every communication; only what is relevant for them. It also ensures confidential information is only communicated to specific people, which would be particularly important should an emergency situation occur.
Tim Sherratt, Head of Event Communications at Orbital commented, "Switching to the TETRA digital system was surprisingly affordable as we were able to avoid such a large initial outlay on equipment. As the digital solution uses less radio bandwidth, it's also cheaper to run as fewer licences are needed than with traditional analogue alternatives.
The quality of the sound was excellent and voices came across clear and free from background noise. Feedback from users on the ground has been excellent with coverage and usability being key, whilst the ability for users to speak to anyone on the system, be it individually or as part of a talkgroup, was something they found particularly beneficial."

One of the key benefits to using a TETRA digital radio system is the ability to call directly. The one-to-one or one-to-many calling options give users the flexibility they need to run a live event smoothly with colleagues within and outside their immediate team.

Having conducted coverage predictions, the team found this reflected directly onto the actual usability on site and the digital signal ensured that a consistent quality of voice was heard at all times. The ability to use the handset for text messages also added extra functionality for users and the simplicity of the handsets was extremely important as users needed to get to grips with the functionality quickly.

"This is the first time that the 412 spectrum has been used for an event of this size in the UK. We feel that the benefits of using a digital radio solution are invaluable when running a live event and the success of the TETRA system at the Isle of Wight festival paves the way for us to use this type of setup for other contracts of a similar stature in the future," concludes Tim.