Part of this streamlining has involved dividing the 15 permanent warehouse staff members into two distinct but complementary divisions: "Goods In & Warehousing", which is headed by long-standing Orbital member, Phil Dormer; and "Engineering" headed by former freelance engineer, Chris Mace. Tasked with re-structuring the system so that all Orbital's prep Engineers monitor and service a project from its inception through to its final installation, Mace explained: "I'm delighted to be working as part of such a dynamic team, we've seen a dramatic rise in customer satisfaction plus we're confident that all our equipment leaves the building in pristine condition."
Pivotal to the success of the reorganisation program has been the instigation of rigorous INWARD-based technical testing. As a new division within Orbital's already extensive Technical Support department, Charlie Garrick now heads up the routine testing of equipment as it re-enters the facility. All loudspeakers, microphones and electronic kit are custom tested around a suite of PrismSound dScope digital audio analyzers. Orbital developed the test routines in conjunction with the relevant manufacturers.
Additionally, Dariusz Kizewski, formally at VDC has joined as full-time assembly wireman.
Also new to Orbital's team is Project Manager, Keith Hutchinson, who brings a wealth of experience and knowledge of theatre sound installations to Orbital gained in a prolific freelance career.
Orbital Sound's MD, Chris Headlam commented: "A modern warehouse needs to be run military-style. It is a constant challenge to perfect seamless operations. We've committed a massive investment into doubling the staff, improving technical testing and expanding the space, including adding a new mezzanine to increase prep space. Our warehouse is the hub of the company, which is why we've even added the latest intelligent scanning systems from mainstream retail. We feel confident that we now have the best equipped facility in Northern Europe, from which to supply our customers."
Part of this streamlining has involved dividing the 15 permanent warehouse staff members into two distinct but complementary divisions: "Goods In & Warehousing", which is headed by long-standing Orbital member, Phil Dormer; and "Engineering" headed by former freelance engineer, Chris Mace. Tasked with re-structuring the system so that all Orbital's prep Engineers monitor and service a project from its inception through to its final installation, Mace explained: "I'm delighted to be working as part of such a dynamic team, we've seen a dramatic rise in customer satisfaction plus we're confident that all our equipment leaves the building in pristine condition."
Pivotal to the success of the reorganisation program has been the instigation of rigorous INWARD-based technical testing. As a new division within Orbital's already extensive Technical Support department, Charlie Garrick now heads up the routine testing of equipment as it re-enters the facility. All loudspeakers, microphones and electronic kit are custom tested around a suite of PrismSound dScope digital audio analyzers. Orbital developed the test routines in conjunction with the relevant manufacturers.
Additionally, Dariusz Kizewski, formally at VDC has joined as full-time assembly wireman.
Also new to Orbital's team is Project Manager, Keith Hutchinson, who brings a wealth of experience and knowledge of theatre sound installations to Orbital gained in a prolific freelance career.
Orbital Sound's MD, Chris Headlam commented: "A modern warehouse needs to be run military-style. It is a constant challenge to perfect seamless operations. We've committed a massive investment into doubling the staff, improving technical testing and expanding the space, including adding a new mezzanine to increase prep space. Our warehouse is the hub of the company, which is why we've even added the latest intelligent scanning systems from mainstream retail. We feel confident that we now have the best equipped facility in Northern Europe, from which to supply our customers."