Role Purpose

To coordinate and oversee the daily activities of the Hire Desk, acting as a key point of contact for clients and internal teams. The role is responsible for ensuring hire enquiries, quotations, invoicing, and resource allocation are handled accurately and efficiently, contributing to strong customer relationships and the smooth delivery of rental operations and creating new client relationships and opportunities.

Main Duties

• Act as a primary point of contact for hire enquiries, managing incoming calls and emails in a professional and timely manner
• Prepare, issue, and manage accurate hire quotations, ensuring commercial and operational requirements are met
• Oversee the invoicing of hire jobs, ensuring accuracy, completeness, and adherence to company procedures
• Liaise proactively with clients to confirm requirements, provide updates, and resolve queries throughout the hire process
• Input, manage, and maintain quotations within company systems
• Maintain accurate and up-to-date hire records, including the entry of new stock into the hire management system
• Monitor equipment availability, identifying potential conflicts and coordinating solutions
• Arrange sub-hire of equipment when required, in line with guidance from the Rental Manager
• Assist with purchasing of equipment as instructed, ensuring records and approvals are correctly followed
• Attend and contribute to departmental and company meetings, including the weekly company meeting
• Act as a deputy for the Rental Manager during periods of absence, supporting continuity of service

General Duties

• Maintain the highest standards of customer service to continually improve the service delivered to clients
• Ensure all work is carried out in accordance with Health & Safety regulations and safe working practices
• Follow and adhere to all company policies, procedures, and systems
• Maintain strict confidentiality at all times regarding the company, its suppliers, and its customers
• Ensure all paperwork, records, and system entries are accurate, up to date, and securely stored
• Actively participate in training and development to enhance skills and knowledge
• Maintain clean, tidy, and organised working areas in line with company housekeeping standards
• Proactively suggest and support improvements to efficiency, processes, and company image
• Provide holiday and sickness cover as required
• Undertake any other reasonable duties necessary to ensure a professional service is provided at all times

Skills, Knowledge & Experience

• Proven experience working in a rental environment, ideally within the sound, AV, events, or technical production industry
• Good practical understanding of rental desk operations, including quotations, invoicing, and equipment scheduling
• Confident communicator with the ability to liaise effectively with clients, suppliers, and internal teams both verbally and in writing
• Demonstrated ability to work independently, using initiative and sound judgement in a fast-paced environment
• Strong organisational and time-management skills, with the ability to prioritise competing demands and meet deadlines
• High level of accuracy and attention to detail when handling quotations, invoices, and system data
• Competent numeracy and ICT skills, with experience using rental / Inventory stock systems
• Solid understanding of professional sound and/or AV equipment and its application within a rental context
• Enthusiastic, reliable, and flexible approach, with a strong customer-service mindset

Work Location:
In person

Reference ID: OS-HIRE01-2026

To apply email us at vacancies@orbitalsound.com quoting Reference OS-HIRE01-2026

What makes this role unique?
Turn your passion into your career.

Orbital is a growing business, which means that it is important to have a pipeline of individuals who will be capable of running our technology and contracts. The programme is one of the ways we ensure that we always have a supply of potential future managers flowing through the business.

What are we looking for?
On this programme, it's your attitude and outlook more than your degree discipline that matters.

We are looking for people with a passion for customer service; people who want to work where work is travel; people with drive and ambition; people with technical skills and a technical brain; people who want to build teams and create a vision for others to follow; people who have an innovative way of doing things; people who understand the importance of the commercial viability of their plans. We are looking for people who will help us grow our organisation further and take it from strength to strength.

Requirements.
What we are looking for: If you fit this profile and are a proactive self-starter, ambitious, driven, personable and full of energy and enthusiasm to create opportunities and question the accepted – this programme is for you. You need the following to apply;

* Some relevant business work experience
* Fully geographically mobile
* Proven extra-curricular achievements relevant to Orbital
* Creative thinking and commercial acumen
* Drive and ambition
* Good communication and rapport building skills

Please send your proposal to:-

Orbital Sound prides itself on the ability to excite and inspire people about the sound industry.

Whether your still in education, just starting out or would like a career change, volunteering at Orbital can give you the opportunity to gain practical experience and crucial understanding into a working environment.

Through our training, experience and further education our students can progress into full time employment in this exciting industry.

Please send your CV and preferred dates to:-

We are always on the look out for freelance engineers, riggers and operators to staff our varied productions.

If you are someone we already know and want to advise us of your availability, or if you are someone new to us and are seeking freelance work, please e-mail us your details to the address below.

* Please also view our Freelance Employment & Payment Policy.